Terms and Conditions

General terms and conditions La ferme aux biches and the log cabin

We wish you a warm welcome in our B&B and ask you to inform us about our general terms and conditions and privacy statement.

GENERAL 1.1 These General Terms and Conditions apply to all guests of La ferme aux biches bed & breakfast and the log cabin. 1.2 By entering into a reservation request or reservation you, as a guest of La ferme aux biches bed & breakfast, agree to the General Terms and Conditions. 1.3 The minimum stay in La ferme aux biches bed & breakfast is one night, in the log cabin two nights. 1.4 Check-in is from 4-9 p.m., check-out is from 8 a.m. to 10 a.m. This can be deviated from in consultation. 1.5 Smoking is not allowed indoors or in the rooms. Smoking is allowed outside, however, due to fire risk and hygiene, put all smoke waste in ashtrays and extinguish it well before you lose sight of it. 1.6 Pets are allowed by mutual agreement. 1.7 Guests can park their car in a private car park. Parking is always at your own risk. 1.8 Guests must have a permanent place of residence or residence. 1.9 The owners of La ferme aux biches can deny and/or refuse access to the accommodation with immediate effect, in the event of violation of the general terms and conditions and/or the house rules or in the event of inappropriate behavior, without further notice and reasons and without refund. of accommodation costs. 1.10 La ferme aux biches reserves the right to change the terms and conditions. You accept and acknowledge as binding the terms and conditions in effect at the time you use the La ferme aux biches website and facilities.

RATES 2.1 The rates shown are per room, per night and including breakfast in the B&B. the log cabin is without breakfast. 2.2 The rates shown include the use of water, electricity (log cabin is excluding electricity) and bath & bed linen. 2.3 The rates shown include VAT according to the VAT rate applicable at that time. 2.4 The rates shown do not include the use of the honesty bar and other services offered by La ferme aux biches. 2.5 The rates shown are exclusive of the costs of cancellation and travel insurance. 2.6 The rates shown are subject to price changes.

RESERVATION AND CONFIRMATION 3.1 A reservation request or reservation can be made verbally, by telephone, in writing, by e-mail or via booking sites. 3.3 After receipt of your reservation request and the confirmation sent by La ferme aux biches, you are bound to pay the deposit. The reservation is only final when you have received a confirmation from us and the deposit has been paid.

PAYMENT 4.1 The deposit is 50% (for other booking sites such as our own, other % may be used) when the deposit is received, the reservation is final. The remaining payment and the deposit of 500 € must be paid no later than 4 weeks before arrival. 4.2 When booking within 4 weeks before arrival, the total amount of the stay and the deposit of €500 must be paid immediately. 4.3 The deposit and balance must be transferred to IBAN: BE64 3631 2621 7652, stating your reservation number or quote. 4.4 The deposit will be refunded at the latest 14 days after your stay, in consultation between the tenant and La ferme aux biches. 4.5 The other costs for the use of the honesty bar and the like must be settled in cash before departure. Prices can be found at the honesty bar. When staying in the log cabin, the consumption of electricity must also be settled at €0.30/kwh.

CANCELLATION 5.1 Cancellations are only accepted in writing or by e-mail, stating your reservation number/quote. 5.2 If the reservation agreement is cancelled, the following cancellation costs will be charged: In addition to the reservation and other costs owed, the following applies: • In case of cancellation up to the 90th day before arrival: 15% of the rent; • In case of cancellation from the 90th day to the 60th day before arrival: 50% of the rent; • In case of cancellation from the 60th day to the 31st day before arrival: 75% of the rent; • In case of cancellation from the 31st day to 1 day before Arrival: 90% of the rent; • In case of cancellation on the day of arrival or later: 100% of the rental price. 5.3 In the event of a no show, the full amount of the stay is due.

FORCE MAJEURE 6.1 In the event of force majeure, both permanent and temporary, La ferme aux biches is entitled to dissolve the agreement in whole or in part or to suspend it temporarily without the guest being able to claim fulfillment and/or compensation. Force majeure includes, but is not limited to: danger of war, war, insurrection, strikes, boycotts, disruptions in the energy circuit, traffic or transport, government measures, scarcity of raw materials, natural disasters and furthermore all circumstances, extraordinary weather conditions, death of one of the owners or close relatives, etc., under which full or partial fulfillment of the agreement cannot be demanded of the accommodation in reasonableness and fairness. Of course we will do everything we can to provide you with a new home at that time. If you do not wish to make use of this, the paid costs will be credited to you.

LIABILITY 7.1 La ferme aux biches cannot be held liable for damage suffered by the guest or third parties as a result of the stay in the accommodation; the guest indemnifies La ferme aux biches against claims in this regard. La ferme aux biches is not liable for malfunctions in and around the accommodation, such as disturbances and failure of electricity and water supplies and technical installations, construction and/or road works in the vicinity of the accommodation that have not been announced or are untimely announced. FLa ferme aux biches is not liable for damage, loss or theft of the guest's personal belongings. 7.2 La ferme aux biches can only be held liable for damage that is due to the gross negligence or negligence of the owners. 7.3 The liability of the accommodation is furthermore always limited to the maximum amount that the insurer of La ferme aux biches case will pay. 7.4 The use of the hot tub (log cabin) is at your own risk. La ferme aux biches cannot be held liable for physical injury or damage to personal property resulting from its use.

DAMAGE 8.1 The guest must behave properly and use the bed & breakfast/log cabin accommodation in accordance with the reasonable instructions for use given by the accommodation or the owners. 8.2 The main guest is legally liable for damage caused by him or his fellow guests to La ferme aux biches or to the objects or persons present therein. 8.3 A claim must be reported directly to the owners by the guest. Repair and or replacement costs must be reimbursed by the guest. 8.4 In the event of loss of keys, all resulting costs will be charged to the guest.

PRIVACY STATEMENT see site 9.1 CONTACT DETAILS La ferme aux biches Tim Vanhoutte Alexander Franckstraat 30 2530 Boechout Address La ferme aux biches: Rue de Bièvre 50, 5575 Gedinne (Louette-Saint-Denis) Address Log cabin LFAB: Rue de Bièvre 36, 5575 Gedinne (Louette-Saint-Denis)

phone: +32473881901 website: www.lafermeauxbiches.be etim@lafermeauxbiches

VAT number: BE0541.505.270